Terms & Conditions

Terms & Conditions main image Terms & Conditions image

All products sold on this website are sold subject to the Terms and Conditions detailed below. Nothing mentioned in the Terms and Conditions affects your statutory rights.

ORDERS

Your order will be considered binding as soon as Jash Living Pty Ltd trading as Equestico accepts the order. All orders are subject to availability and delivery accessibility.

If you have ordered an item online, which is out of stock, we will attempt to locate the item at our retail store(s) and dispatch to you as soon as the item becomes available. In the advent that the item has sold out, we will notify you.

Bulky Items orders are subject to assessment to determine if the goods are able to be delivered in a safe, accessible and viable manner, which will be determined by your location, availability of a reputable delivery service to care for goods and ability that the delivery service can gain reasonable access to your property. Bulky Items will not be confirmed until delivery access has been established.

You are responsible to ensure your details and aspects are correct on your online order and that the goods are suitable for your requirements, including specifications, measurements, dimensions, product features, access and delivery.

DELIVERY

You are responsible to provide a secure, attended delivery address. This may be a P.O. box for small items.

Deliveries are only for within Australia.

We reserve the right to determine if a delivery to a location is safe, practical, and accessible or have potential transport issues and/or risks. In the event that we determine that we are unable to supply your order, a full refund of the purchase price will be provided.

Purchase totals below the value of $100 will incur a delivery fee of $10. Orders $100 and over will be free of delivery charge.

Deliveries will occur, usually, within 5-15 days after accepting your order. However, delivery times are not guaranteed and will depend on your location.

Purchases of multiple products may be delivered separately depending on products warehouse and store location. This will not affect your delivery charges, if applicable.

If a delivery cannot be made due to absence or inaccessibility at the time of delivery, a futility fee may be charged to redeliver the goods.

PRODUCT DESCRIPTIONS, COLOURS AND FEATURES

We make every effort to ensure that the Products we supply correspond as closely as possible to the samples and pictures we display on our website, in promotional material and in our shops. However, there may be variations as natural and handmade materials have unique characteristics and are rarely uniform. No responsibility can be accepted for these variations. We consider these variations to add unique features to the product. Variations include:

Colours may slightly vary from the monitor display. You may visit our store(s) to visually confirm colour styles and variations in person.
Measurements are approximates only. Please allow up to 2cm variances in measurements.
Leather is a natural product and characteristics such as colour variation, marks, scars and blemishes are natural and do not constitute defects. Marks, wear and scratches occur in everyday use and leather will mould to body shapes over time.
Please allow that colour variation may occur between shipment batches as many materials will contain slight variation due to numerous reasons. Variations in colour are more likely if the time period between ordering occurs at different times.
Metal and timber items are not treated against aging, weathering, rusting, fading or any other natural process of aging. You should take steps to care and protect your purchase according to your needs.
Some Products are artificially aged or finished in appearance which is designed to look aged and stressed to create the appearance of the style. These variances and slight imperfections are not deemed as defects and are considered a natural part of the Product.
We reserve the right to alter measurements, specifications and other minor external details where necessary.

CANCELLATIONS AND RETURNS

If you require to return an item purchased, please contact Online Store Enquiries first to arrange the products return. Returns without notification will not be accepted.
All returns for damaged Products must include the product securely packaged, proof of purchase (invoice or receipt).
Returns for change of mind Products must be packaged securely, free of damage, in its original carton with labels and unopened. Proof of purchase is also required. A refund or credit will be offered.
Products requiring assembly cannot be returned for change of mind.
For hygiene reasons – clothing, mattresses, pillows, eiderdowns, duvets and swimwear cannot be returned once the protective seal is removed or opened, unless the item is faulty or does not match the description at the time of purchase.
For Home Furnishing, Fashion and Accessories, you may return them within 7 days of receipt of delivery by one of the methods below:
Post – Online Returns, Equestico – PO Box 183 Kilcoy QLD 4515

SALE ITEMS

Are offered through our website only, these are not offered in store unless otherwise specified. Due to these items being a final sale we do not except refunds or exchanges on sale items for change of mind and/or misjudge of sizing. A return will only be accepted if there was a fault with the item or it is not pictured and/or described correctly on our online store. We do not refund any shipping costs for the returned items.

DEFECTIVE PRODUCTS

Upon delivery, you are responsible for checking Products carefully. Any visible defects must be reported to Online Store enquiries admin@equestico.com.au immediately. We will not accept liability for visible defects not reported within 3 days.
If you believe that any product is of an unsatisfactory quality, please contact admin@equestico.com.au immediately and treat the Product with utmost care while your claim is being investigated.

PRICES

Prices states are in Australian dollars, inclusive of GST.
Prices exclude delivery charges unless otherwise stated.
Prices on this website relate specifically to the product offered for sale on this website and may not apply to the same products offered for sale in Equestico store(s).

PAYMENT METHODS

You may make payments for purchases using eWay, which accepts Visa, Master Card or American Express.

You confirm that the card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer.

If the issuer of your card refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non delivery.

All prices are in Australian Dollars (AUD).

DATA COLLECTION AND PRIVACY

In addition to consenting us to check your creditworthiness and processing your orders, the personal details and data you submit and our records of your visits to our website, will be used to monitor and improve our service and facilities to you.

To properly process your order, we have to process and store your data and details, and provide certain aspects of this data and details to third parties who are directly involved with the process of the order. By placing an order with us, you agree to your data being processed by Jash Living Pty Ltd, its agents, partners and members of the Jash Living Group.

Your information will not be used for marketing purposes unless you elect to receive marketing information from the Equestico and Jash Living Group at the time of purchase. By consenting to receive marketing information from the Equestico and Jash Living Group, you may, from time to time, receive newsletters, offers, specials, email promotions and other material directly relating to the Equestico and Jash Living Group.

We will respect the privacy of your personal data and details and will comply with relevant and current data protection and privacy legislation. We will not disclose your personal data to anyone, unless required to do so by court of law. By using this site, you consent to the collection of information by Jash Living Pty Ltd trading as Equestico.

If you choose to update your personal information or if you choose to unsubscribe from our marketing programs, please contact Customer Service.

WEBSITE CONTENT

We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the website are correct at the time when the information was being uploaded to the website.

Information on the website may not always reflect the position exactly at the moment you place an order. We reserve the right to alter information as needs require.

You recognise and agree that all copyright, database rights, trademarks and all other intellectual property rights in all material and/or content of this website is owned by Jash Living Pty Ltd or our licensors and shall remain at all times vested in us or our licensors as expressly authorised by us or our licensors.

PRODUCT USE

All Products on this website are designed for domestic use only. If you intend to use any items for commercial use, please contact General Enquires regarding the products suitability for commercial use as some products may not be suitable.

RISK AND TITLE

No order is binding on you or Jash Living until we have accepted the order. All title and risk of ownership to the ordered goods will pass to you once the goods have been despatched to the contracted delivery services including post and other freight carriers and when payment has been made in full.

DEFINITIONS

In these Terms and Conditions, the words and expressions below have the following meanings:

  • ‘Products(s)’ means goods sold on the Equestico website
  • ‘Self-Assembly’ means homeware items presented and packed for assembly by the customer.
  • ‘Bulky Items’ generally relates to products which exceed 0.1 cubic meters in dimensions. Cubic dimensions are measured by measuring the length, depth and width of an item. For further clarification of descriptions please contact Customer Service.